At chicclozet, Hooktech Labs Private Limited we are committed to ensuring that every customer has a smooth and pleasant shopping experience. However, we understand that there may be instances where a return or exchange is necessary. To streamline this process and guarantee your satisfaction, we have carefully crafted our Refund Policy.
To qualify for a refund, the item must be unused, in its original condition, and have all attached tags intact. The return should be initiated within 48 hours from the delivery date.
Certain items, such as intimate wear, accessories, and personalized/customized products, cannot be refunded due to hygiene and personalization reasons.
Initiating a return is simple. Log in to your account and navigate to the "My Orders" section, where you can follow the provided instructions to generate a return request. Clearly state the reason for the return and attach any necessary supporting documentation. Our dedicated customer support team will carefully review your request and assist you throughout the return process.
Upon receiving and inspecting your returned item, you will receive an email confirming its receipt and informing you of the approval or denial of your refund request. Please allow approximately (5-7) five to seven business days for your refund to be processed.
If you have any questions or concerns regarding your returns or refunds, please feel free to reach out to us. Your satisfaction remains our utmost priority, and we are dedicated to ensuring you have a smooth and enjoyable shopping experience.